Contact Us

Please call us if you have an urgent request for KEYS assistance. However, note that KEYS is not an emergency service. 

Business hours: 9am to 5pm (Monday to Friday)

Compliments, Complaints & Feedback

If you wish to provide feedback, provide a compliment or raise a complaint, please follow the steps below.

Call 02 8811 7145, provide some details and ask to speak with a KEYS Team Leader or the Navigator Manager

If you wish to raise your feedback formally, please provide this in writing to:

The Director

Keys Network – Western Sydney

5/93 George Street Parramatta

If your feedback or complaint is unable to be resolved through The KEYS Network, it will be escalated to the relevant agency.