As we continue to develop the processes for this new way of working, we will be seeking feedback through your service provider about your experiences. We will continue to learn  from you and service providers to improve KEYS.  

Through our rigorous and collaborative approach, we implement solutions that utilise evidence-based interventions which are effective and efficient. Our approach is suitable for the different families, cultures and communities, and the operating context of our service providers in Western Sydney. 


The KEYS Network Approach

We continue to evolve this new way of working. The KEYS Network design principles are: 

Child and family centered

The needs of the child and family are at the heart of everything we do.

Flexible to need

Understand and tailor support to child and family needs.

Guiding and empowering

Where possible, the focus is on giving families control over their immediate and long-term care and support.

Working together

The service system works together to support families holistically.

Refreshingly simple

Every interaction feels as effortless as possible - for clients, for service providers, for agencies.