Please call us if you have an urgent request for KEYS assistance. However, note that KEYS is not an emergency service.
If you want to provide feedback or raise a complaint about KEYS, please follow the following steps:
Call 02 8811 7145, provide some details and ask to speak with a KEYS Team Leader or the Navigator Manager
If you are unhappy with the response from the Navigation Team and wish to raise your feedback or complaint formally, please address your concerns in writing to:
The Director
Keys Network – Western Sydney
5/93 George Street Parramatta
If your feedback or complaint is unable to be resolved through The KEYS Network, it will be escalated to the relevant agency.
