KEYS is a virtual hub for service providers working with families and young children in Western Sydney and Lithgow.
The KEYS Network has been developed to integrate care across systems of health care, social care and education. This is in line with the NSW Investment Plan for Human Services which was launched in 2021, to improve outcomes for children and families most in need.
KEYS navigators work in partnership with local services to help build wrap around support for vulnerable families. The role of the navigators is to assist providers who are already working with a family to navigate the service system and identify other appropriate providers that can meet the family’s current and future needs. If required, KEYS may work directly with the family whilst a suitable service provider is identified. The navigators have a view across systems that enable them to identify, find and negotiate capacity when needed.
We continue to evolve this new way of working. The KEYS Network design principles are:
The needs of the child and family are at the heart of everything we do.
Understand and tailor support to child and family needs.
Where possible, the focus is on giving families control over their immediate and long-term care and support.
The service system works together to support families holistically.
Every interaction feels as effortless as possible - for clients, for service providers, for agencies.